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Ensuring that Support Workers are fully informed

A lot more could be done to keep support workers around New Zealand fully up to date with all the changes and notes of importance in a rapidly changing disability sector.

The way people want their supports delivered is changing, and with that, the requirements of the modern support worker who is responsible for delivering those supports is changing as well.

Supports are more flexible, some routines aren’t as structured, but a lot of support workers training actually reflects that of the old model. It’s not as simple as telling a support worker that the person they support wants more flexibility and control. You need to explain how the funding model works, but most importantly, support workers need to know that they are doing the job properly.

A lot of people receiving support won’t speak up if they aren’t happy. But the more information and regular communication support workers have, the better they will be when working out in the field.

Two years ago, CCS Disability Action’s Waikato region were looking at starting a newsletter for support workers. I myself was involved in the discussions surrounding this project, but despite my enthusiasm, for whatever reason it just never came to fruition.

To their credit, CCS Disability Action does release a few regional newsletters per year that give a lot of information about the latest happenings in the sector. But with that said, there isn’t a publication that is aimed just at the support workers.

Sometimes support workers feel “cut off” from their own place of work; they just go on with their business as the days pass but don’t really have a connection to what is happening. In some cases, they don’t have a lot of contact with their coordinators either.

Support workers need some sort of reoccurring communication, it is important for any employee as it gives them a sense of their performances in what is a very interpersonal job. It is also a good opportunity to offer support, resource, and information, which is to the benefit of not only the support worker but the person they are supporting.

The PSA Journal is a good publication that many will be referred onto, but a lot of support workers don’t sign up to the Union and therefore don’t receive it.

It is the responsibility of the organisation to provide effective and regular communication to their support workers who are out in the field. Some organisations are good at that, and some are seriously lacking.

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